Shipping & Returns
Flat rate $10 shipping Australia-wide - if not located within 25kms of Perth CBD
All orders are processed within 24 to 48 hours and sent via Australia Post. If located within a 25km radius of Perth CBD Free shipping. Delivery to Australian capital cities and major metro areas takes approximately 2-4 business days. Delivery to regional areas may take longer.
If you do not receive your purchase items within 8 business days, please email us with your full name and order number and we will address the situation immediately. Often, it is just that the delivery could not be completed due to no one being home or no safe place to leave your parcel. In this case, a card should be left and your parcel will be dropped at your local post office for collection.
Once we’ve carefully packed and posted your order you will receive an email with a tracking number that enables full tracking of your parcel with Australia Post.
We do not offer cash refunds or cover costs of return postage on items exchanged. However, we will happily provide a store credit for returns (valid for 6 months) or you can exchange your purchase for another item within 14 days of purchase. If you have any queries or questions regarding our returns policy, please feel free to contact us.
For any returns, please get in touch with us via email within 7 days of receiving your item. Returns must be in the exact same condition as they were received, including careful packaging. GBBC reserves the right to send the item back to you with no exchange or credit if the item has been worn or damaged.
Promotional and Sale Item Returns
Unfortunately, we do not offer exchanges, credits or refunds on sale items or items sold on a discount promotion.
Each item has been carefully hand picked, checked and packaged by our team. If on receipt you find your goods to have a manufacturing fault within 7 days of purchase, we will do our best to replace the item for you. If unavailable we will happily provide you a full refund or exchange. The goods will only be accepted if a receipt of purchase is sent with the items. We accept credit card statements as a form of receipt.
Once your item has been inspected and we too deem it to be faulty, we will provide you a full refund to the card you utilised for the initial payment. If you paid the shipping cost when you ordered your item, this will be included in your refund. We do not, however, cover the cost of the return postage.
Change of Size Returns
If you find your item does not fit you or the size is incorrect, please contact us within 3 days from when you received it and we will gladly send you another size once the item has been returned to us. If we unfortunately do not have your garment in stock, we can exchange it for another item or issue you a store credit note for the cost of the garment only. Any shipping costs (initial shipping or returning) are not included in this credit note and are at the expense of the customer.
We do not cover any postage costs for exchanges.
In the event that we cannot fulfil your item due to a discrepancy in our stock we will contact you via email to advise and provide you with a full refund to the card you utilised for the initial payment